Live Arrival Guarantee
We guarantee live arrival of your animals and plants if the daytime temperature in your area is between 40°F and 85°F. Check your forecast for the next 7 days and ensure that it’s safe for your animals/plants before ordering. You are responsible for checking your forecast.
Consider buying the kits with a certificate if the forecast is not suitable for live animals/plants just yet. You can easily redeem the certificate(s) later.
The live arrival guarantee covers:
- African Dwarf Frogs
- Carnivorous Plants
- Harvester Ants
- Hermit Crabs
- Leopard Frog Tadpoles
- Painted Lady Caterpillars
For painted lady caterpillars, we also guarantee that 3 out of every 5 caterpillars will turn into happy, adult butterflies.
Since there are many factors at play for other animals and plants after they arrive, we cannot extend the guarantee beyond live arrival for them.
Contact us at firstname.lastname@example.org if you receive a damaged item so that we can quickly replace it for you.
We stand behind all our product offerings and our service. If you are not satisfied with any of your Nature Gift Store purchases, you can return it for a replacement or refund.
Kindly return your purchase in its original packaging, with your original packing slip and your return authorization number, for a full refund. You may obtain the return authorization number by contacting us at email@example.com before returning the merchandise.
Packages returned without the authorization number cannot be accepted. All claims for missing items, damaged goods, or defective merchandise must be made within 10 working days of receiving them. Merchandise returned will be credited to your account if it is in a saleable condition.